Search Site

  • STAY INFORMED
FOLLOW US
Customer Service

  • 1 212 206 6366


    SUN - MON: NOON - 6PM
    TUES - SAT: 11:00AM - 7:00PM


    INFO@MIN.COM






TERMS & CONDITIONS

PRIVACY POLICY

WEBSITE USE

RESTRICTIONS

DISCLAIMER

COMMUNICATIONS

POLICY CHANGES


CORPORATE

WHOLESALE INQURIES

EMPLOYMENT



LOCATION:
MIN NEW YORK
117 CROSBY STREET
NEW YORK, NY 10012


PERSONAL SHOPPING
IF YOU REQUIRE SHOPPING ASSISTANCE, CONCIERGE SERVICE IS AVAILABLE TO PROVIDE A COMPLIMENTARY SHOPPING SERVICE MONDAY - FRIDAY FROM NOON TO 6PM EST. MIN NEW YORK'S SIGNATURE FRAGRANCE FLIGHTS™ ARE OFFERED AT OUR ATELIER SEVEN DAYS A WEEK. SINCE OUR BRAND EXPERIENCE AND PROCESS ARE PROPRIETARY TRADE SECRETS, WE ASK THAT GUESTS REFRAIN FROM TAKING PHOTOGRAPHS AND VIDEOS AT OUR SHOP WITHOUT EXPRESSED WRITTEN CONSENT.

ITEM AVAILABILITY
TO BETTER SERVE YOU, WE OFFER SPECIAL ORDERS ON MOST BRANDS THAT WE CARRY. PLEASE NOTE THAT ALL SPECIAL ORDERS CANNOT BE CANCELED ONCE AN ORDER HAS BEEN PLACED ON YOUR BEHALF. THIS APPLY TO BOTH RETAIL AND WHOLESALE ORDERS. PAYMENT IS REQUIRED TO INITIATE SPECIAL ORDERS.

DESPITE OUR EFFORTS IN SYNCHRONIZING THE WEBSITE MERCHANDISE WITH OUR STOCK, SOME ITEMS THAT APPEAR ON THE WEBSITE MAY BE AVAILABLE VIA SPECIAL ORDER ONLY. IN THIS CASE, WE WILL INFORM YOU ABOUT THE UNAVAILABILITY OR IMMEDIATELY PLACE A SPECIAL ORDER ON YOUR BEHALF. PLEASE NOTE THAT MOST BRANDS THAT WE OFFER ARE EXCLUSIVE AND BOUTIQUE IN NATURE AND ADDITIONAL CONSIDERATION MAY BE REQUIRED.

THE MERCHANDISE AVAILABLE ON MINNEWYORK.COM IS SUBJECT TO CHANGE. TO STAY INFORMED OF NEW ARRIVALS AND SALES, YOU CAN REGISTER TO RECEIVE OUR NEWSLETTER WHEN CREATING AN ACCOUNT.

MEMBER REGISTRATION
FILLING THE REGISTRATION FORM AND REGISTERING IS REQUIRED TO COMPLETE ANY TRANSACTION ON MINNEWYORK.COM. MEMEBERS MAY REGISTER OR LOGIN TO YOUR ACCOUNT BY ACCESSING THE "MY ACCOUNT" LINK.

REGISTERING ALSO ALLOWS MEMBERS TO:
- TRACK ORDER SHIPMENTS
- VERIFY ORDER STATUS
- CHECKOUT FASTER
- RECEIVE EMAIL UPDATES AND PROMOTIONS TO GET REGULAR INSIGHTS ABOUT TRENDS AND SALES YOU CAN MODIFY YOUR ACCOUNT AT ANY TIME.

LOST PASSWORD
IF YOU FORGET YOUR ACCOUNT PASSWORD, CLICK ON THE "FORGOT PASSWORD?" LINK. YOU WILL BE SENT AN EMAIL WITH A TEMPORARY PASSWORD. IT IS RECOMMENDED TO CHANGE YOUR TEMPORARY PASSWORD AFTER LOGGING INTO YOUR ACCOUNT.

CHECKOUT
UPON CHECKING OUT, YOU WILL BE PROMPTED TO SIGN INTO YOUR ACCOUNT. YOU WILL BE ABLE TO MAKE CHANGES TO YOUR CART UNTIL THE ORDER IS CONFIRMED. SHOPPING AT MINNEWYORK.COM IS SAFE. PERSONAL INFORMATION PROVIDED ON MINNEWYORK.COM IS TRANSMITTED THROUGH A SECURE SERVER USING SECURE SOCKET LAYERING (SSL) ENCRYPTION TECHNOLOGY. FOR MORE INFORMATION, PLEASE CONSULT THE PRIVACY POLICY SECTION.

PAYMENTS
WE ACCEPT PAYMENTS BY VISA, MASTERCARD, AMEX, DISCOVER, PAYPAL, AND GOOGLE CHECKOUT. UPON RECEIVING YOUR ORDER WE CARRY OUT A STANDARD PRE-AUTHORISATION CHECK ON YOUR PAYMENT CARD TO ENSURE THERE ARE SUFFICIENT FUNDS TO FULFILL THE TRANSACTION. THE PRE-AUTHORISATION IS COMPLETED ONCE THE ORDER HAS BEEN PACKED AND IS READY TO BE SHIPPED. IF THE BILLING OR SHIPPING INFORMATIONS ARE INCORRECT OR INCOMPLETE, WE WILL CONTACT YOU TO CONFIRM THEM BEFORE YOUR ORDER IS SHIPPED.

ORDER MANAGEMENT
YOU MAY CANCEL OR MAKE CHANGES TO YOUR ORDER AS LONG AS THE ORDER HAS NOT BEEN SHIPPED. TO DO SO, PLEASE CONTACT US THROUGH THE PHONE NUMBER OR EMAIL SHOWN AT THE TOP OF THIS PAGE. YOU CAN VIEW YOUR ORDER HISTORY AND ORDER STATUS BY LOGGING INTO YOUR ACCOUNT AND CLICKING ON THE "ORDER STATUS" LINK.

SALES TAX
ORDERS SHIPPED TO NEW YORK ARE SUBJECT TO 8.875% SALES TAX ON THE PURCHASE AMOUNT. ORDERS SHIPPED TO PENNSYLVANIA ARE SUBJECT TO 8% SALES TAX ON THE PURCHASE AMOUNT.

CUSTOMS
FOR ORDERS SHIPPED OUTSIDE OF THE U.S.A, YOU SHOULD CONSULT THE CUSTOMS LEGISLATIONS OF YOUR COUNTRY. WE DO NOT TAKE RESPONSIBILITY FOR DUTY FEES, BROKERAGE FEES AND SHIPMENT DELAYS DUE TO CUSTOMS, IF ANY.

SHIPPING & HANDLING
WE TRY TO SHIP ALL DOMESTIC ORDERS WITHIN 2 BUSINESS DAYS. INTERNATIONAL ORDERS MAY TAKE AN EXTRA DAY OR TWO DUE TO THE ADDITIONAL CUSTOMS AND SHIPPING REGULATIONS. IF YOU DO NOT RECEIVE YOUR ORDER WITHIN 14 BUSINESS DAYS, PLEASE DON'T HESITATE TO CONTACT US AND WE WILL HELP.

SHIPPING FEES AND DELIVERY TIMES

STANDARD SHIPPING OFFERS DELIVERY WITHIN 3-10 BUSINESS DAYS. EXPRESS SHIPPING IS AVAILABLE VIA UPS, WHICH GUARANTEES DELIVERY WITHIN 2-4 BUSINESS DAYS. PLEASE ALLOW FOR ADDITIONAL TIME FOR INTERNATIONAL ORDERS. ORDERS MUST BE MADE BEFORE 1:00PM EASTERN TIME TO QUALIFY FOR NEXT DAY A.M. SHIPPING.

RATES
- SHIPPING AND HANDLING CHARGES ARE DETERMINED BY THE WEIGHT OF MERCHANDISE AND UPS / USPS SHIPPING ZONE VIA REAL TIME QUOTES FROM THE RESPECTIVE COURIERS.
- CHARGES ARE INDEPENDENT OF TAXES.
- ALL ORDERS ARE SUBJECT TO VERIFICATION.
- WHILE WE TRY OUR BEST TO KEEP EVERYTHING IS STOCK, MANY ARTISANAL PRODUCTS ARE MADE BY HAND AND IMPORTED FROM ANOTHER COUNTRY, MAKING DELIVERY TIME DIFFICULT TO PREDICT. IF ITEMS ARE BACKORDERED, THE TOTAL SHIPPING AND HANDLING CHARGES WILL BE ALLOCATED PROPORTIONALLY AND THE MERCHANDISE WILL BE SHIPPED AS IT BECOMES AVAILABLE. IF YOUR SHIPMENT WILL BE DELAYED FOR A SIGNIFICANT AMOUNT OF TIME, A REPRESENTATIVE SHOULD BE IN TOUCH WITH UPDATES UNTIL YOUR SHIPMENT IS COMPLETE.
- ALL BACKORDERED ITEMS SHIP OUT VIA STANDARD DELIVERY (NO ADDITIONAL CHARGE) UNLESS OTHERWISE PREARRANGED BY PHONE [+1 212.206.6366].

INTERNATIONAL SHIPMENTS
MIN NEW YORK SHIPS WORLDWIDE USING DHL, USPS, AND UPS. FOR ALL INTERNATIONAL ORDERS, THE SHIPPING ADDRESS MUST MATCH THE BILLING ADDRESS. FOR OUR COLLECTIVE SECURITY, PAYMENTS MUST BE RECEIVED BY PAYPAL. NO RETURNS OR REFUNDS WILL BE HONORED FOR INTERNATIONAL ORDERS. PLEASE NOTE THAT MiN NEW YORK CANNOT BE HELD RESPONSIBLE FOR REGIONAL POSTAL REGULATIONS AND RESTRICTIONS. SHIPPING CHARGES DO NOT INCLUDE TAXES OR DUTIES. ANY APPLICABLE TAXES OR DUTIES ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT. PLEASE FAMILIARIZE YOURSELF WITH LOCAL IMPORTATION POLICIES PRIOR TO FINALIZING YOUR ORDER WITH US. IN THE EVENT THAT YOU REFUSE A SHIPMENT AND IT GETS RETURNED BACK TO US, YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING CHARGES AND THE ORIGINAL SHIPPING CHARGES. THIS AMOUNT WILL BE DEDUCTED FROM YOUR TOTAL REFUND. ANY DAMAGES INCURRED DURING SHIPPING MUST BE REPORTED TO THE COURIER AND A CLAIM MUST BE FILED ACCORDINGLY. DUE TO CUSTOMS RESTRICTIONS ANY PRODUCT CONTAINING ALCOHOL (SUCH AS FRAGRANCES) CANNOT BE SHIPPED TO CANADA.


WRONG ADDRESS, NON-RECEIVED ITEMS AND RETURNS
IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE ISSUED AS A STORE CREDIT ONCE WE RECEIVE THE ITEM. WE WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

EXCHANGES AND RETURNS
WITH THE EXCEPTION TO FRAGRANCES, MIN NEW YORK WILL GLADLY ACCEPT RETURNS OR EXCHANGES ON ANY UNUSED PRODUCTS PROCESSED WITHIN 14 DAYS OF ORIGINAL PURCHASE. TO ADHERE TO STRICT QUALITY CONTROL GUIDELINES, WE DO NOT ACCEPT RETURNS OR EXCHANGES ON FRAGRANCES OR FRAGRANCE SAMPLES
DUE TO POSSIBLE PRODUCT TAMPERING. IT IS IMPORTANT TO US THAT EVERY PRODUCT IS AUTHENTIC AND SHIPPED IN PERFECT CONDITION. UNLESS UNINTENTIONAL ERRORS ARE MADE BY OUR WAREHOUSE, A 15% RESTOCKING FEE SHALL APPLY FOR ALL WHOLESALE ORDERS. SHIPPING FEES ARE NOT REFUNDABLE. THE BALANCE WILL BE ISSUED AS STORE CREDIT. *** MIN NEW YORK MUST PRE-AUTHORIZE ALL RETURNS AND EXCHANGES PRIOR TO THE RETURN; PLEASE CONTACT US TO INITIATE A RETURN OR EXCHANGE. WE SHIP FROM MULTIPLE WAREHOUSES, THEREFORE, YOU WILL RECEIVE RETURN INSTRUCTIONS ALONG WITH A RETURN AUTHORIZATION NUMBER. THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. IF A PROBLEM OCCURS TO THE PRODUCT(S) DURING SHIPPING OR OTHER UNFORESEEN REASON A PHOTO IMAGE MAY BE ASKED IN RETURN TO VERIFY THE ISSUE. WE ARE NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGEST USING A SHIPPING SERVICE THAT PROVIDES A TRACKING NUMBER AND INSURANCE. PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS FROM OUTSIDE THE U.S.A.

GROUP GIFTS
ORGANIZING SPLITS OR GROUP GIFTS FOR SOMEONE SPECIAL IS EASY AT MiN NEW YORK. SHARE THE COST OF PRODUCT(S) AMONGST FRIENDS DIRECTLY FROM THE REGISTRY. CHIP IN AND TRACK YOUR SHARE!

PRIVACY POLICY
THE FOLLOWING PRIVACY POLICY APPLIES TO THE PRODUCTS AND SERVICES PROVIDED EXCLUSIVELY BY MIN NEW YORK.

IN THIS POLICY, THE WORDS "WE", "OUR", "US" AND "WEBSITE" REFER TO MIN NEW YORK. THE INFORMATION PROVIDED TO MINNEWYORK.COM WILL REMAIN CONFIDENTIAL AND WILL NOT BE DISCLOSED TO ANY OUTSIDE ORGANIZATION WITHOUT PRIOR CONSENT OF THE CUSTOMER UNLESS REQUIRED BY LAW OR IF THE TERMS AND CONDITIONS STATED ON THIS PAGE ARE VIOLATED. WE MAY ALSO USE YOUR CONTACT INFORMATION TO CONTACT YOU ABOUT NEW PRODUCTS, EVENTS OR SPECIAL PROMOTIONS.IF YOU DO NOT WISH TO RECEIVE SUCH COMMUNICATIONS YOU MAY REMOVE YOURSELF FROM OUR LIST BY SENDING AN E-MAIL TO INFO@MINNEWYORK.COM. YOU MAY ALSO REMOVE YOURSELF FROM THE MAILING LIST BY CLICKING ON THE UNSUBSCRIBE LINK THAT IS PRESENT IN ALL PROMOTIONAL EMAILS THAT WE SEND TO OUR CUSTOMERS. AT MINNEWYORK.COM PERSONAL AND SENSITIVE INFORMATION, SUCH AS THE CREDIT CARD NUMBER AND EXPIRATION DATE, IS PROTECTED USING THE SSL (SECURE SOCKETS LAYERS) ENCRYPTION TECHNOLOGY. YOU CAN MAKE SURE THAT YOU ARE ACCESSING A SAFE SSL ENCRYPTED WEB PAGE WHEN THE URL BEGINS WITH THE "HTTPS" LETTERS.

 

WEBSITE USE
ALL TRADEMARKS, SERVICE MARKS, TRADE NAMES AND PHOTOGRAPHY ARE THE PROPERTY OF MIN NEW YORK. NO USE OF THESE MAY BE MADE WITHOUT THE PRIOR WRITTEN CONSENT FROM MIN NEW YORK. THE LOGO, DESIGNS, ADVERTISEMENTS, AND PHOTOGRAPHIC IMAGES DESCRIBED OR DISPLAYED ON THE SITE ARE THE INTELLECTUAL PROPERTY OF MIN NEW YORK AND MAY NOT BE USED WITHOUT PERMISSION.

RESTRICTIONS
IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE CREDITED ONCE WE RECEIVE THE ITEM. WE MAY CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

DISCLAIMER
BY USING THIS SITE, YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND THAT MIN NEW YORK SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

COMMUNICATIONS
WE CONTINUOUSLY MAKE EFFORTS TO IMPROVE OUR CUSTOMER SERVICE AND SERVICE EFFICIENCY. ANY SUGGESTIONS, FEEDBACK, IDEAS OR COMMUNICATION YOU PROVIDE US WILL HELP US GET ACHIEVE THIS GOAL. CONSEQUENTLY, IF YOU ARE ON OUR MAILING LIST, WE MAY SEND YOU OPTIONAL SURVEYS, CONTESTS OR PROMOTIONS. HOWEVER ALL THE NON-PERSONAL INFORMATION COLLECTED WILL BE THE PROPERTY OF MIN NEW YORK.

POLICY CHANGES
THIS POLICY REPLACES ALL PREVIOUS DISCLOSURES WE MAY HAVE PROVIDED YOU ABOUT OUR INFORMATION PRACTICES. WE RESERVE THE RIGHT TO CHANGE THIS POLICY AT ANY TIME. IF OUR INFORMATION PRACTICES CHANGE IN THE FUTURE, WE WILL NOTIFY YOU BY POSTING THE POLICY CHANGES ON OUR WEBSITE. IF YOU HAVE ANY QUESTIONS OR SUGGESTIONS REGARDING OUR PRIVACY POLICY, IF YOU WISH TO BE REMOVED FROM OUR MAILING LIST OR FOR ANY OTHER INFORMATION, YOU MAY CONTACT US AT: UNSUBSCRIBE@MIN.COM.

 

WHOLESALE INQUIRIES
MiN NEW YORK SERVES AS NORTH AMERICAN DISTRIBUTOR FOR  MiN NEW YORK
and  TAYLOR OF OLD BOND STREET. OUR AGENCY CAN CREATE SCENTS AND PRODUCTS JUST FOR YOU AS WELL. PLEASE EMAIL SALES@MIN.COM FOR MORE INFORMATION.


EMPLOYMENT
FROM INTERNS, WEB GURUS, DESIGNERS, GLOBAL BRAND AMBASSADORS TO BUSINESS DEVELOPMENT SUPERSTARS, MIN NEW YORK IS ALWAYS LOOKING FOR GREAT PEOPLE WHO ARE:

▪ PASSIONATE & PROACTIVE
▪ OPTIMISTIC & TEAM-SPIRITED
▪ BRIGHT & TALENTED
▪ RESPONSIBLE & TRUSTWORTHY
▪ RESOURCEFUL & ENTREPRENEURIAL

TO BE CONSIDERED FOR CAREER OPPORTUNITIES WITH MIN NEW YORK, EMAIL YOUR RESUME (AND PORTFOLIO FOR CREATIVE POSITIONS) TO TALENT@MIN.COM. FOR REELS AND SAMPLES OF WORK ON ALL OTHER MEDIA, PLEASE EMAIL INFO@MIN.COM TO FURTHER INQUIRE. PLEASE NOTE: UNLESS SPECIAL ARRANGEMENTS ARE MADE IN ADVANCE, WORK SUBMITTED FOR CONSIDERATION WILL NOT BE RETURNED. PLEASE BE SURE THAT YOU RETAIN ORIGINALS.